Description

You will provide technical phone support and manage service desk operations for the Richmond, VA office.

This role is on-site.

Responsibilities

• Resolve user issues via technical phone support.
• Manage incidents and problems using ITSM frameworks.
• Utilize Cherwell for ticket management and documentation.
• Maintain professional communication with users during support interactions.

Required Skills

• 5+ years of technical support experience.
• Proficiency with Windows environments.
• Experience managing Microsoft 365 and SharePoint.
• Hands-on experience with Active Directory.
• Background in ticketing systems and ITSM processes.
• Service desk experience.

Preferred Skills

• ANY GRADUATE education level.

Key Skills

Education

ANY GRADUATE