Description

You will provide hardware installation and technical issue resolution for internal and external users.

Responsibilities

• Image and deploy hardware and software for new hires and acquisitions.
• Recover and re-image existing hardware for re-deployment.
• Follow escalation procedures according to service level agreements.
• Use remote control tools to assist end users with technical issues.
• Document every call accurately within the incident management tracking tool.
• Plan and prioritize work to meet established objectives.

Required Skills

• 5+ years of professional experience in technical support.
• Proficiency with Service Desk operations.
• Experience using ITSM tools for incident management.
• Hardware imaging and deployment expertise.
• Ability to support users of varying technical skill levels.
• Degree or equivalent graduation in any field.

Key Skills

Education

Any Gradute