Description

You will manage hardware deployment, technical issue resolution, and incident tracking for internal and external users.

This role is on-site.

Responsibilities

• Image, deploy, and re-image hardware and software for new hires and acquisitions.
• Resolve technical issues for users of varying skill levels using remote control tools.
• Document all calls and incidents accurately in the incident management tracking tool.
• Follow escalation procedures and adhere to service level agreements.
• Plan and prioritize daily tasks to meet established support objectives.

Required Skills

• 5+ years of professional experience in technical support or Service Desk operations.
• Proficiency with ITSM tools for incident management.
• Expertise in hardware imaging and software deployment.
• Ability to communicate effectively with non-technical users.
• Strong ability to prioritize work in a fast-paced support environment.
• Experience with remote assistance tools.

Preferred Skills

• Degree or equivalent graduation in any field.

Key Skills

Education

Any Gradute