Description

You will provide technical support and maintain IT infrastructure across macOS, Windows, and ChromeOS.

Responsibilities

• Resolve hardware, software, and networking issues via help desk or in-person support.
• Manage user accounts, permissions, and access rights across all supported platforms.
• Support and train users on Rippling, G Suite, Slack, and Tailscale.
• Configure, set up, and maintain IT hardware and software tailored to specific OS environments.
• Implement security protocols and ensure systems are updated with the latest patches.

Required Skills

• 1+ years of IT support experience, preferably in a tech or SaaS-focused environment.
• Proficiency in supporting macOS, Windows, and ChromeOS.
• Experience managing Rippling, G Suite, Slack, and Tailscale.
• Ability to troubleshoot networking and hardware issues across different operating systems.
• Knowledge of implementing security protocols and patches.
• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• Availability to work evenings and weekends as needed.

Preferred Skills

• Strong understanding of network configurations across various platforms.
• Deep knowledge of security practices specific to macOS, Windows, and ChromeOS.

Key Skills

Education

Bachelor's Degree