Description

You will provide Tier 2 Windows IT support across facility locations.

Responsibilities

• Set up laptops, build user profiles in Active Directory, and handle device replacements.
• Manage and resolve tickets using ServiceNow Support users with application access and day-to-day IT issues.
• Assist with Windows 10 to Windows 11 upgrades.

Required Skills

• 10+ years of hands-on experience with Windows OS and laptop/hardware support (IBM preferred).
• Active Directory administration experience.
• ServiceNow ticketing experience (required).
• Windows 11 upgrade experience.
• Strong communication and customer service skills.
• Experience in a manufacturing environment is a plus.

Key Skills

Education

Any Graduate