Description

You will provide Tier 2 Windows IT support across facility locations.

Responsibilities

• Set up laptops, build user profiles in Active Directory, and handle device replacements.
• Manage and resolve tickets using ServiceNow Support users with application access and day-to-day IT issues.
• Assist with Windows 10 to Windows 11 upgrades.

Required Skills

• 5+ years of hands-on experience with Windows OS and laptop/hardware support.
• Experience with Active Directory administration.
• Proficiency in ServiceNow ticketing.
• Demonstrated experience with Windows 11 upgrades.
• Strong communication and customer service skills.
• Familiarity with Windows Os.

Preferred Skills

• Experience in a manufacturing environment.
• Experience with IBM hardware.

Key Skills

Education

Any Graduate