Description

You will provide Tier 2 Windows IT support across facility locations, managing user profiles, device replacements, and application access.

This role is on-site.

Responsibilities

• Set up laptops and build user profiles in Active Directory.
• Manage and resolve tickets using ServiceNow for day-to-day IT issues.
• Execute Windows 10 to Windows 11 upgrades.
• Support users with application access and hardware troubleshooting.

Required Skills

• 5+ years of hands-on experience with Windows OS and laptop/hardware support.
• Experience with Active Directory administration.
• Proficiency in ServiceNow ticketing.
• Demonstrated experience with Windows 11 upgrades.
• Strong communication and customer service skills.

Preferred Skills

• Experience in a manufacturing environment.
• Experience with IBM hardware.

Key Skills

Education

Any Graduate