Description

Provide first and second-level technical support and problem resolution for end users in Skellefteå, Sweden.

This role is on-site.

Responsibilities

• Resolve customer issues through first and second-level contact and maintain detailed ticket updates for all incidents.
• Install, upgrade, and troubleshoot Windows environments (XP, 7, 8.1, 10), Microsoft Office 2010, and Cisco Jabber.
• Perform hardware maintenance and remedial repairs on desktops, laptops, printers, and peripheral equipment.
• Use diagnostic tools to troubleshoot network connectivity and workstation hardware or software issues.
• Collaborate with third-party vendors to remediate complex audio/visual issues.

Required Skills

• Experience supporting Windows operating systems (XP, 7, 8.1, 10) and Microsoft Office 2010.
• Ability to install, upgrade, support, and troubleshoot Cisco Jabber.
• Basic knowledge of Mac operating systems to support Apple users.
• Hands-on experience with computer hardware, printers, and peripheral equipment repair.
• Foundational understanding of networks, servers, audio/visual systems, smart devices, and telecoms.
• Proficiency using diagnostic tools for network and workstation troubleshooting.
• Valid Sweden work permit.

Preferred Skills

• Degree or any graduate level education.

Key Skills

Education

Any graduate