Description

You will provide first and second-level technical support for end-users, resolving issues efficiently and coordinating with vendors for complex AV problems.

This role is on-site.

Responsibilities

• Resolve customer issues across first and second support levels.
• Coordinate with third-party vendors to fix complex AV issues.
• Maintain accurate documentation for all reported incidents in the ticketing system.
• Install, upgrade, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber.
• Perform hardware and software troubleshooting on desktops, laptops, and peripherals.

Required Skills

• 5+ years of experience in an IT support role.
• Proficiency in English and the local language (Bulgarian).
• Expertise in Windows OS and Microsoft Office suite.
• Experience supporting Cisco Jabber applications.
• Ability to diagnose network connectivity and workstation issues.
• Familiarity with macOS support for Apple PC users.
• Experience troubleshooting computer hardware and printers.

Preferred Skills

• Experience with third-party vendor coordination for AV systems.
• Any Graduate degree.

Key Skills

Education

Any Graduate