Description

Provide first and second-level technical support and problem resolution for end users in Sweden.

This role is on-site.

Responsibilities

• Resolve customer issues through first and second-level contact and maintain detailed ticket updates for all incidents.
• Install, upgrade, and troubleshoot Windows OS (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Perform hardware maintenance and remedial repairs on desktops, laptops, printers, and peripheral equipment.
• Use diagnostic tools to troubleshoot workstation hardware, software, and network connectivity issues.
• Collaborate with third-party vendors to remediate complex AV issues and provide timely status updates on resolutions.

Required Skills

• Experience supporting Windows environments including XP, 7, 8.1, and 10.
• Proficiency with Microsoft Office 2010 and Cisco Jabber.
• Basic knowledge of Mac operating systems to support Apple users.
• Hands-on experience with computer hardware, printers, and peripheral repairs.
• Understanding of networks, servers, audio/visual systems, smart devices, and telecoms.
• Ability to use diagnostic tools for network and hardware troubleshooting.
• Valid Sweden work permit.
• Any graduate degree.

Preferred Skills

• Experience with third-party vendor management for AV issues.

Key Skills

Education

Any graduate