Description

You manage technical support operations, resolving issues across T1 and T2 tiers while escalating complex problems to engineering.

This role is on-site.

Responsibilities

• Handle T1 escalations and T2 tickets to resolve technical issues promptly.
• Escalate T3 tickets to the appropriate engineering teams as necessary.
• Communicate recurring technical issues and trends to your direct supervisor.
• Manage incoming calls and direct them to the appropriate resources.

Required Skills

• 5+ years of experience in technical support roles.
• Help Desk Support experience.
• IT Hardware Support and troubleshooting skills.
• Information Technology fundamentals.
• System Administration knowledge.
• Experience with Nucleus, POD, and Hygiene protocols.
• Strong Customer Service and communication abilities.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate