Description

Provide technical support for hardware, software, and network infrastructure in a manufacturing environment. You will own the end-user experience, from initial setup to complex troubleshooting.

Responsibilities

• Install and configure PC, Mac, printers, scanners, and peripherals with wired and wireless connectivity.
• Diagnose and resolve complex hardware, software, and network issues, including production manufacturing systems.
• Administer mobile devices (iOS/Android) using MDM platforms and handle basic cellular troubleshooting.
• Document troubleshooting steps, update knowledge base articles, and maintain accurate service desk tickets.
• Lead IT projects, conduct root cause analysis, and train end users on best practices and applications.

Required Skills

• 7+ years of hands-on experience supporting hardware, software, and end-user environments.
• Advanced knowledge of Windows and macOS platforms.
• Strong experience with Active Directory and common enterprise applications.
• Solid understanding of networking fundamentals, including IP addressing, DNS, and DHCP.
• Experience with mobile device management (MDM) tools and iOS/Android platforms.
• CompTIA A+ certification or equivalent experience.

Preferred Skills

• Experience supporting industrial or manufacturing computer systems.
• Proven experience leading small teams or technical projects.

Key Skills

Education

Any Gradute