Description

You will provide technical assistance and help desk support to corporate users in a multi-platform environment.

This role is on-site.

Responsibilities

• Resolve hardware and software issues via ticketing systems, phone support, remote access, and face-to-face visits.
• Install, configure, and troubleshoot operating systems, productivity software, and network access within WLAN/WAN/LAN environments.
• Manage user accounts and provide support for internal and cloud-based systems, including iPhones and iPads.
• Deploy new hardware, automate software rollouts, manage data backups, and retire obsolete equipment.

Required Skills

• Minimum 2 years of help desk experience.
• Proficiency in Japanese (N2/N3 level) and English.
• Experience supporting Windows 10+ and macOS (OS X 10.9+).
• Hands-on experience with Microsoft Office (2013+), Office 365 for Mac, and Outlook/Apple Mail.
• Proficiency with Windows Active Directory, including group policies, logon scripts, and account management.
• Experience with cloud applications such as Microsoft OneDrive and Google Drive.
• Knowledge of virtualization technologies including VMware Fusion, ESXi, and Workstation.
• Understanding of network communications including firewalls, routers, switches, hubs, and VPNs (Cisco VPN).
• Familiarity with backup/recovery systems and inventory management software.

Preferred Skills

• Certifications: CompTIA A+, Network+, Linux+, CCNA, Apple, MCP, MCDST, MCSA, or MCSE.
• Experience with Dell hardware, AirWatch, or Dell Kace.

Key Skills

Education

Any Graduate