Description

You provide technical support for hardware, software, and network issues, managing helpdesk tickets and resolving desktop, laptop, and peripheral problems.

This role is on-site.

Responsibilities

• Troubleshoot and resolve hardware, software, and network connectivity issues including LAN, Wi-Fi, and VPN.
• Install, configure, and maintain operating systems, applications, and IT equipment.
• Manage helpdesk tickets, user accounts, password resets, and access issues in a timely manner.
• Maintain documentation for technical procedures and collaborate with internal IT teams to escalate complex issues.
• Ensure compliance with IT policies, standards, and security protocols.

Required Skills

• 5+ years of experience in IT support, helpdesk, or desktop support roles.
• Strong knowledge of Windows OS and Microsoft Office Suite.
• Experience with hardware troubleshooting and system configuration.
• Familiarity with ticketing systems such as ServiceNow and Remedy.
• Basic understanding of networking concepts and connectivity.
• Excellent problem-solving and communication skills.

Preferred Skills

• Experience with Active Directory and user administration.
• Relevant certifications such as CompTIA A+ or Network+.
• Basic understanding of IT security best practices.

Key Skills

Education

Any Gradute