IT Support Specialist

Key Responsibilities:
Provide technical support to end users for hardware, software, and network-related issues
Troubleshoot and resolve desktop, laptop, printer, and peripheral issues
Install, configure, and maintain operating systems, applications, and IT equipment
Respond to and manage helpdesk tickets in a timely manner
Assist with user account management, password resets, and access issues
Support network connectivity issues (LAN/Wi-Fi/VPN)
Maintain documentation for technical procedures and troubleshooting steps
Collaborate with internal IT teams to escalate and resolve complex issues
Ensure compliance with IT policies, standards, and security protocols
Required Qualifications:
2+ years of experience in IT support / helpdesk / desktop support
Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking
Experience with hardware troubleshooting and system configuration
Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
Excellent problem-solving and communication skills
Ability to work onsite in a fast-paced environment
Preferred Qualifications:
Experience working with government or public sector clients
Knowledge of Active Directory and user administration
Basic understanding of IT security best practices
Relevant certifications (CompTIA A+, Network+, etc.) are a plus