Description

You will provide technical support and infrastructure maintenance for end-users during 7AM to 5PM EST.

Responsibilities

• Diagnose, resolve, and configure software and network issues via phone, email, WebEx, and MS Teams.
• Maintain IT inventory and documentation for hardware, software, and licenses.
• Configure user accounts, access permissions, and perform root cause analysis through log analysis.
• Troubleshoot implementation and configuration issues related to automation tools.
• Collaborate with team members to maintain servers, networks, and security systems.

Required Skills

• 5+ years of experience in technical support roles.
• Strong troubleshooting skills in Linux, Unix, and Windows environments.
• Experience with ticketing tools such as Jira, Bugzilla, or HP ALM.
• Knowledge of containerization technologies like Docker.
• Understanding of orchestration tools like Kubernetes.
• Ability to manage software development lifecycle (SDLC) tools.
• Bachelor's degree in Computer Science or Information Technology.

Key Skills

Education

Bachelor's degree in Computer Science, Information Technology