Description

You will manage technical support operations and system administration for macOS and Windows environments.

Responsibilities

• Resolve employee technical issues via helpdesk, ensuring all tickets are tracked and resolved within SLAs.
• Administer, configure, and troubleshoot Google Workspace, Atlassian, Microsoft O365, Zendesk, and Salesforce.
• Manage device lifecycles using MDM systems including Jamf and Intune.
• Diagnose and resolve hardware, software, network, and mobile device (iOS/Android) problems.
• Maintain documentation for system configurations, user issues, and troubleshooting procedures.

Required Skills

• 4+ years of experience in IT administration or a similar support role.
• Hands-on experience with MDM administration using Jamf or Intune.
• Proficiency managing Google Workspace, Atlassian, Zendesk, and Salesforce.
• Technical expertise troubleshooting macOS, Windows 10, and mobile devices (iOS and Android).
• Knowledge of basic IT security principles, procedures, and best practices.
• Experience working within a distributed helpdesk team.
• Bachelor’s or Master’s degree.
• Ability to manage priorities, workflow, and change management strategies.
• Stable home internet connection.

Preferred Skills

• Experience with cloud-based platforms such as Microsoft Azure or Google Cloud.

Key Skills

Education

Bachelor’s or Master’s degree