Description

You will provide first- or second-level technical support for end-user hardware and software issues.

Responsibilities

• Resolve customer issues by serving as first- or second-level contact.
• Liaise with third-party vendors to remediate complex AV issues.
• Maintain accurate ticket updates for all reported incidents.
• Install, upgrade, and troubleshoot Windows OS, Mac OS, and Microsoft Office environments.
• Perform preventative maintenance and remedial repairs on computer hardware, laptops, and peripherals.

Required Skills

• 5+ years of professional experience in IT support.
• Proficiency with Windows Os, Mac Os, Microsoft Office, and Cisco Jabber.
• Ability to troubleshoot network connectivity and workstation hardware/software using diagnostic tools.
• Fluent English and local language (at least B2).
• Experience working in a project-based and team environment.

Key Skills

Education

Any Graduate