Description

You will provide onsite deskside and helpdesk support for Windows and Mac environments.

This role is on-site.

Responsibilities

• Perform break/fix technician duties for Mac and Windows desktop support.
• Manage IT asset lifecycle including tracking, installation, provisioning, and inventory maintenance.
• Drive and monitor ticket queues to ensure timely incident management and request fulfillment.
• Troubleshoot hardware including laptops, printers, video conferencing, and Cisco IP phones.
• Execute OS imaging and build processes for end-user devices.

Required Skills

• 3-4 years of experience in deskside and helpdesk support.
• 3-4 years of experience in laptop repair, OS imaging, and IT asset management using ServiceNow.
• 2-3 years of experience in Mac support and hands-on network/server support.
• Advanced knowledge of Windows 10 and Mac OS.
• Proficiency in troubleshooting Outlook and Exchange environments.
• Understanding of LAN/WAN networking, TCP/IP, HTTP, HTTPS, and file sharing.
• Experience with endpoint compliance tools including AD, Cisco AMP, Bitlocker, SCCM, DLP, and NextThink.

Preferred Skills

• Experience with VNET, Tandberg, and Avsec/Avecto.

Key Skills

Education

Any Graduate