Description

Provide first-line technical support for desktop computers, applications, and peripheral hardware in Bangor, ME.

Responsibilities

• Diagnose, repair, and resolve issues with desktops, laptops, printers, handhelds, and smartphones.
• Manage the full lifecycle of support requests by categorizing, prioritizing, and documenting tickets in a customer ticketing system.
• Perform system administration tasks including reimaging drives, backing up settings, and managing MS Active Directory users and groups.
• Execute hardware and software upgrades, maintain asset inventory, and coordinate procurement.
• Provide on-site support during business hours and participate in out-of-hours on-call rotations.

Required Skills

• 5+ years of experience in IT support or a related technical field.
• Proficiency with Microsoft Windows desktop operating systems and business productivity applications.
• Hands-on experience with MS Active Directory, including users, groups, and policy management.
• Strong technical knowledge of desktops, laptops, printers, handhelds, and smartphones.
• Experience with Exchange functional accounts and Outlook calendar management.
• Ability to troubleshoot LAN cable drops and basic networking components.
• Effective verbal and written communication skills in English.
• Proven ability to manage and lead geographically and culturally diverse teams.

Preferred Skills

• CCNA certification and knowledge of basic networking.
• Experience with remote PC control and video conferencing technologies.

Key Skills

Education

Not specified