Description

Responsibilities

• Build, configure & maintain laptops, PCs and other assets in a multi-site Windows environment.
• Provide training & assistance to personnel.
• Create & maintain documentation for new or existing processes and configurations.
• Effectively troubleshoot problems reported by users. Follow up with personnel to ensure issue has been resolved.
• Works with vendor support contacts to resolve technical problems.
• Optimize performance and security of assets.
• Interact with numerous computer platforms in a multi-layered client-server environment.
• Ensure computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Perform other tasks and work with other departments as directed by supervisors
• Other duties as assigned.

Qualifications

• A.S. in Computer Science, or equivalent work experience.
• 1+ years exp. in a Windows Server 2012-2019 Active Directory LAN/WAN environment
• CompTia A+ certification is a plus!
• ASCP certification is a plus!
• Equivalent combinations of certification/education/experience considered.
• Strong research & communication skills
• Effectively analyze, research and solve problems
• Ability to manage multiple changing priorities
• Strong attention to detail
• Communicate effectively, both verbally and in writing.
• Ability to gather data, create, compose, and edit written materials and reports
• Develop and maintain recordkeeping systems and procedures

Key Skills

Education

Bachelor's degree