Description

• Installation & Configuration: Set up, configure, administer, and support server hardware/software and client devices (PCs, notebooks, etc.).
• Support & Troubleshooting: Provide on-site and remote technical support for resolving hardware/software issues based on Service Level Agreements (SLAs).
• System Monitoring & Backup: Monitor, tune, and configure servers using available tools; maintain and ensure effective server backups.
• System Maintenance: Perform system installations, upgrades to hardware/firmware, and OS patches. Plan, schedule, test, and coordinate updates, including OS scripts maintenance.
• Documentation & Communication: Document and communicate system changes, maintenance schedules, and incidents effectively across teams.
• Compliance: Ensure systems adhere to company IT standards, policies, and security protocols.
• Work Order Management: Utilize the work order system to adhere to IT support schedules and guidelines; keep work orders up to date.
• Second-Level Support: Provide second-level technical support for more complex client/server technical problems.
• Service Delivery: Deliver service and support determined by the current SLAs and ensure timely resolution of issues.
• Other Duties: Perform other duties as assigned.

Job Specifications:

• Education: Computer science degree or equivalent experience required. Bachelor’s degree preferred.
• Experience: 7- 10 years of manufacturing experience support experience both onsite and remote.  Also, at least 2 years of execute support would be a plus. There are C-Suites at the location a President and (2) VPs.   
• Certifications: Microsoft MCP certification for the current desktop operating system (preferred).
• Technical Knowledge:
  • Proficient in Windows operating systems and network configurations related to PC devices.
  • Ability to diagnose and repair PC and notebook systems.
  • Understanding of client/server LAN/WAN environments.
• Communication Skills: Strong written and verbal communication skills; ability to interact with all levels of an organization.
• Problem-Solving: Ability to resolve both first- and second-level technical hardware/software issues.
• Work Environment: Ability to handle a fast-paced and dynamic work environment with changing priorities and responsibilities

Key Skills

Education

Bachelor's degree