Description

You will provide technical support and hardware management for end users across multiple locations.

This role is on-site.

Responsibilities

• Diagnose and troubleshoot hardware, software, and network-related issues.
• Manage user accounts within Azure Active Directory and Office 365 environments.
• Install and configure Windows operating systems, software applications, security patches, and firmware updates.
• Coordinate hardware repair activities and manage new laptop deployments.
• Serve as the primary point of contact for user assistance and technical troubleshooting.

Required Skills

• 5+ years of experience in IT support roles.
• Proficiency with desktop support and hardware deployment.
• Experience managing Azure and Intune.
• Strong knowledge of Microsoft Office and Office 365 environments.
• Hands-on experience with Active Directory and Operating Systems.
• Ability to install and configure software applications.
• Availability to work overtime, weekends, and holidays as needed.
• Capability to travel to remote office locations (typically < 10%).
• Ability to collaborate across PST and EST time zones.

Preferred Skills

• Experience with Cisco Meraki.

Key Skills

Education

Any Gradute