Description

You provide hands-on technical support and maintain computer systems, laptops, mobile devices, and peripherals.

This role is remote.

Responsibilities

• Provide day-to-day technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, and networking issues to ensure optimal performance.
• Configure, maintain, and upgrade organizational systems.
• Serve as Tier 1 / Tier 2 support for end users and manage application access.
• Document issues, solutions, and best practices to improve processes.

Required Skills

• 2–3 years of experience in IT support or helpdesk environments.
• Strong knowledge of Windows OS administration.
• Proficiency in Office 365 Administration.
• Solid understanding of Networking principles.
• Hands-on experience with hardware setup, imaging, and repairs.
• Bachelor's degree in IT or Computer Science, or equivalent experience.
• Excellent problem-solving and documentation skills.

Key Skills

Education

Bachelor's degree