IT Support Technician

Provide technical support for workstations, hardware, and software within the Grapevine office and via remote access.

Responsibilities

• Troubleshoot standard software and hardware issues, failures, and user questions.
• Escalate complex technical problems to senior Service Desk staff for resolution.
• Manage hardware lifecycle tasks including the intake of returned equipment, distribution of new or refurbished assets, and inventory tracking.
• Document all service requests and outcomes according to standard procedures.
• Monitor and maintain warehouse stock levels for replacement equipment and peripherals.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency in providing remote technical support.
• Experience troubleshooting standard software and hardware.
• Background working within a Service Desk environment.
• Ability to perform inventory control and asset tracking.
• Any Graduate degree.