Description

You will provide desktop support and manage EDI transaction monitoring for local users and partners.

Responsibilities

• Serve as the primary point of contact for technical support via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Configure desktops, laptops, and other IT equipment for onboarding and offboarding.
• Monitor daily EDI transactions to ensure successful data exchange and troubleshoot related issues.
• Maintain IT inventory, security protocols, and documentation for EDI processes.

Required Skills

• 5+ years of experience in a desktop support or help desk role.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Proficiency with Active Directory.
• Understanding of basic networking including DNS and DHCP.
• Experience using ticketing systems such as Jira or ServiceNow.
• Ability to troubleshoot hardware and enterprise applications.
• Strong problem-solving and communication skills.

Preferred Skills

• Familiarity with EDI systems or processes.
• Experience with imaging tools and endpoint management.

Key Skills

Education

Any Gradute