Description

• Provide Tier 1 and Tier 2 technical support for end-users (Windows, macOS, mobile devices).
• Manage user accounts, permissions, and access controls via Active Directory, Microsoft 365, and other enterprise systems.
• Support installation and configuration of lab-specific software (e.g., LIMS, ELN, instrument control software).
• Support network connectivity, VPN access, and troubleshooting of hardware/software issues.
• Maintain and deploy IT assets including laptops, desktops, printers, and AV equipment.
• Document support requests and resolutions in the IT ticketing system (e.g., Jira, ServiceNow).
• Virtual Infrastructure Support Administration
• Database Administration
• BS Computer Science or Information Technology and 4+ years of experience or ten years of IT Administrator experience
• 2+ years of experience in IT support, preferably in a biotech, pharmaceutical, or research environment.
• Familiarity with lab instrumentation and scientific software

Key Skills

Education

Bachelor's degree