Description

You will provide Tier 1 and Tier 2 technical support for end-users across Windows, macOS, and mobile devices.

This role is on-site.

Responsibilities

• Manage user accounts, permissions, and access controls via Active Directory and Microsoft 365.
• Support installation and configuration of lab-specific software including LIMS, ELN, and instrument control systems.
• Troubleshoot network connectivity, VPN access, and hardware/software issues.
• Maintain and deploy IT assets such as laptops, desktops, printers, and AV equipment.
• Document support requests and resolutions in the IT ticketing system (Jira or ServiceNow).

Required Skills

• 2+ years of experience in IT support.
• Proficiency with Active Directory and Microsoft 365 administration.
• Experience supporting Windows and macOS environments.
• Familiarity with lab instrumentation and scientific software (LIMS, ELN).
• Hands-on experience with Jira and ServiceNow for ticketing.
• BS in Computer Science, Information Technology, or equivalent 10+ years of IT Administrator experience.
• Understanding of virtual infrastructure and database administration concepts.

Key Skills

Education

Bachelor's degree