Description

On-site IT Support Technician in Philadelphia, PA, owning hardware lifecycle, incident resolution, and project execution for Windows 10/11 environments.

Responsibilities

• Deliver immediate, face-to-face troubleshooting and resolution for hardware, software, and peripheral issues on Windows 10 and 11 systems.
• Manage the full hardware deployment process, including imaging new devices, configuring systems to client specifications, and maintaining accurate inventory.
• Utilize ServiceNow to track, document, and resolve support tickets, ensuring all service level agreements (SLAs) are met.
• Support site-wide technology initiatives and hardware refreshes by applying fundamental project management principles.
• Apply ITIL-based workflows to maintain organized service delivery and provide clear, professional updates to stakeholders.

Required Skills

• 5+ years of experience supporting Windows 10 and 11 in a professional corporate setting.
• Proven expertise with hardware imaging, workstation setup, and physical inventory management.
• High level of familiarity with ServiceNow for ticket lifecycle management.
• Strong understanding of ITIL principles, specifically Incident, Problem, and Asset Management.
• Excellent oral and written communication abilities with a focus on customer service.
• Ability to manage multiple priorities and projects simultaneously while maintaining an on-site presence five days a week.

Preferred Skills

• Experience supporting site-wide technology initiatives and hardware refresh projects.

Key Skills

Education

Any Gradute