Description

You will resolve inbound technical issues for High-Speed Internet (HSI) customers, focusing on internet and voice services. You will support field operations by managing ONT changes, activations, and service provisioning to restore connectivity. Your role involves maintaining logical inventory in critical systems for copper and fiber infrastructure. You will also correct service orders, assign facilities, and reroute tickets to appropriate departments to fix assignment errors.

Responsibilities

• Resolve inbound technical problems for HSI customers regarding internet and voice services.
• Aid field technicians with ONT changes, activations, and service provisioning to restore services.
• Maintain and provision logical inventory within critical systems for voice and data services.
• Correct service orders, assign facilities, and redirect tickets to engineering or support teams.
• Reroute tickets to relevant departments to rectify assignment errors and structure load issues.

Required Skills

• 5+ years of experience in technical support roles.
• Network Administration expertise.
• Troubleshooting connectivity and hardware issues.
• Technical Support experience with HSI, voice, and data services.
• Experience working with copper and fiber facilities.
• Ability to manage service provisioning and logical inventory.
• Degree in any field.

Key Skills

Education

Any Graduate