Description

You will resolve inbound technical issues for High-Speed Internet (HSI) customers and support field operations to restore connectivity. You will manage service provisioning, logical inventory, and ticket routing for copper and fiber infrastructure.

This role is on-site.

Responsibilities

• Resolve inbound technical problems for HSI customers regarding internet and voice services.
• Aid field technicians with ONT changes, activations, and service provisioning to restore services.
• Maintain and provision logical inventory within critical systems for voice and data services.
• Correct service orders, assign facilities, and redirect tickets to engineering or support teams.
• Reroute tickets to relevant departments to rectify assignment errors and structure load issues.

Required Skills

• 5+ years of experience in technical support roles.
• Network Administration expertise.
• Troubleshooting connectivity and hardware issues.
• Technical Support experience with HSI, voice, and data services.
• Experience working with copper and fiber facilities.
• Ability to manage service provisioning and logical inventory.

Preferred Skills

• Degree in any field.

Key Skills

Education

Any Graduate