Description

You will provide technical support for Windows and macOS workstations, laptops, and virtual environments in San Francisco.

This role is on-site.

Responsibilities

• Maintain and troubleshoot Windows 11, Outlook, Office 365, and SharePoint environments.
• Manage system build, deployment, and maintenance processes.
• Administer Active Directory and desktop security products.
• Support video conferencing technologies including Webex, Zoom, and Microsoft Teams.
• Troubleshoot hardware including Lenovo, MSFT Surface, iPhones, and iPads.

Required Skills

• 3-5 years of experience supporting Windows and macOS workstations and virtual environments.
• Experience with MDM systems such as MobileIron and Microsoft Intune.
• Proficiency with Microsoft Configuration Manager and Microsoft Endpoint Management.
• Hands-on experience with MFA solutions including RSA, MS Authenticator, and Duo.
• Working knowledge of macOS workstations, iPhones, and iPads.
• Functional knowledge of IT infrastructure fundamentals, including basic networking, servers, and identity and access.
• Bachelor's degree in a relevant field, or 5-7 years of relevant experience and certifications.

Key Skills

Education

Bachelor's Degree