Description

You will provide technical support and user account administration to resolve hardware, software, and network issues.

Responsibilities

• Resolve hardware, software, and network connectivity problems through diagnosis, research, and isolation.
• Manage the full lifecycle of user accounts, including provisioning, modification, and deletion across Active Directory, AIX, and Exchange.
• Document all incidents, work requests, and resolutions within the Incident Management System.
• Administer shared resources such as distribution lists, shared calendars, conference rooms, and file share permissions.
• Coordinate desktop changes and participate in large-scale projects, such as antivirus rollouts.
• Provide level 1 remote desktop support and perform centralized remote IMACls using remote desktop tools.

Required Skills

• 1-2 years of experience in IT helpdesk or technical desk-side support.
• Experience with Active Directory, Windows, and IBM AIX user management.
• Proficiency in managing Exchange resources including distribution lists and shared mailboxes.
• Strong troubleshooting skills involving hardware and client software.
• Ability to manage LAN accounts and network resource permissions.
• Experience with LAN and Cisco environments.
• Ability to follow SOPs and maintain technical documentation and knowledge bases.
• Fluent spoken and written English with strong communication skills.
• Availability to work flexible hours and participate in on-call rotations via mobile.

Key Skills

Education

ANY GRADUATE