Description

Provide technical support and manage user accounts to resolve hardware, software, and network issues.

Responsibilities

• Diagnose and resolve hardware, software, and network problems via telephone, email, chat, and remote desktop tools.
• Manage user account provisioning, including creation, modification, and deletion on Active Directory, IBM AIX, and LAN environments.
• Administer shared resources such as Distribution Lists, Exchange shared mailboxes, calendars, and directory permissions.
• Document all incidents, work requests, and resolutions within the Incident Management System.
• Coordinate desktop changes, rollouts, and software deployments to ensure successful implementation.

Required Skills

• 5+ years of IT support experience.
• Proven experience with Active Directory and user account management.
• Hands-on experience managing accounts on IBM AIX platforms.
• Strong troubleshooting skills for client software and basic network connectivity.
• Experience administering LAN accounts and shared network resources.
• Ability to follow and work within established SOPs.
• Proficiency in managing Exchange resources, including Distribution Lists and shared calendars.
• Strong analytical skills for problem recognition, isolation, and resolution.
• Excellent written and spoken English communication skills.

Key Skills

Education

ANY GRADUATE