Description

You will provide on-site and remote technical support to ensure maximum laptop uptime and seamless employee productivity.

This role is on-site.

Responsibilities

• Resolve hardware and software issues through walk-up support, remote tools, and ticket management.
• Maintain on-site infrastructure including printers, access points, conference room technology, MDF closets, and phone equipment.
• Manage the full lifecycle of technical issues, from initial troubleshooting to escalation and resolution.
• Assist with software deployments, image testing, and in-office event support.
• Update asset management systems and maintain accurate documentation within the knowledge base.

Required Skills

• 3+ years of experience in field service support or end-user services.
• Proficiency with Windows 10 and Office 365 environments.
• Hands-on experience with SharePoint.
• Experience using ServiceNow or Remedy ticketing systems.
• Strong knowledge of laptop hardware repair and mobile device support for iOS and Android.
• Experience managing printers, copiers, fax machines, and video conferencing technology.
• Ability to troubleshoot and maintain office networking hardware and MDF closets.

Preferred Skills

• Strong analytical, organizational, and communication skills.

Key Skills

Education

Any Graduate