Description

You will act as a stores relationship manager handling retail break-fix technical issues.

Responsibilities

• Manage relationships with retail stores to understand and resolve hardware and connectivity problems.
• Visit store locations to perform hands-on repairs and troubleshooting.
• Coordinate with break-fix partners to ensure technical issues are resolved efficiently.
• Diagnose and fix hardware failures across various retail technology platforms.

Required Skills

• 5+ years of experience in IT support or break-fix environments.
• Proven experience working within a retail background.
• Hands-on experience troubleshooting tills and point-of-sale hardware.
• Proficiency in repairing handheld devices and scanners.
• Experience managing and fixing store printers.
• Knowledge of store network infrastructure and connectivity issues.
• Understanding of server maintenance and troubleshooting in a retail setting.
• Any Graduate degree.

Key Skills

Education

Any Graduate