Description

You will manage retail store relationships and resolve hardware and connectivity issues through hands-on break-fix support.

This role is on-site.

Responsibilities

• Manage relationships with retail stores to diagnose and resolve hardware and connectivity problems.
• Visit store locations to perform hands-on repairs and troubleshooting for retail technology platforms.
• Coordinate with break-fix partners to ensure technical issues are resolved efficiently.
• Diagnose and fix hardware failures across tills, handheld devices, scanners, and printers.

Required Skills

• 5+ years of experience in IT support or break-fix environments.
• Proven experience working within a retail background.
• Hands-on experience troubleshooting tills and point-of-sale hardware.
• Proficiency in repairing handheld devices and scanners.
• Experience managing and fixing store printers.
• Knowledge of store network infrastructure and connectivity issues.
• Understanding of server maintenance and troubleshooting in a retail setting.

Key Skills

Education

Any Graduate