Description

You will manage day-to-day technical support and IT asset lifecycles for local and remote employees.

Responsibilities

• Provide technical support for hardware, software, and networking issues on laptops and mobile devices.
• Manage the IT asset lifecycle, including imaging, configuring, migrating, and secure disposal of hardware.
• Oversee laptop and accessory distribution, including inventory management and shipping/receipt of hardware.
• Maintain passwords, data integrity, and file system security.
• Develop and document standard operating procedures and instructional guidelines for IT teams and end users.
• Assist with network equipment, phone systems, teleconference equipment, and data center operations.

Required Skills

• 5+ years of related experience in IT administration.
• Proficiency with Windows and MacOS operating systems.
• Working knowledge of iOS and Android mobile operating systems.
• Thorough understanding of PC hardware and troubleshooting techniques.
• Familiarity with Microsoft Office Suite.
• Ability to communicate technical information to both technical and non-technical personnel.
• Experience conducting training programs for computer users.
• Strong ability to multitask and lead initiatives with minimal supervision.

Preferred Skills

• Extensive experience with Excel and SharePoint.

Key Skills

Education

Any Gradute