Description

You will manage desktop support, hardware troubleshooting, and service desk operations for local and remote users.

Responsibilities

• Resolve IT service desk tickets by triaging, troubleshooting, and escalating issues as needed.
• Support desktop deployments, hardware installations, and mobile device configurations.
• Maintain manufacturing IT hardware, including printers and barcode scanners.
• Collaborate with the networking team on the deployment and configuration of network devices.
• Document solutions by creating knowledge base articles for user self-service.

Required Skills

• 3+ years of experience in service desk and desktop support.
• 3+ years of experience in IT desktop and device problem solving.
• 2+ years of customer service experience.
• Proficiency with Microsoft Windows 10+ operating systems.
• Experience with Microsoft Active Directory and account management.
• Hands-on experience with computer hardware repair and restoration.
• Experience using ServiceNow and ITIL frameworks.
• Basic knowledge of Cisco systems and network device configuration.
• Mobile device support experience, including application installation and email configuration.

Preferred Skills

• 1+ years of experience with network/telecommunication systems.
• Associate's Degree in an IT/IS related discipline.

Key Skills

Education

Any Graduate