IT System Support Analyst

You will manage and support enterprise infrastructure applications and services to optimize employee productivity.

Responsibilities

• Act as the primary IT contact for Executives and provide day-to-day support for AWS remote users.
• Support the delivery of technology services for GxP and G&A systems, including HRIS, CLM, CTMS, Clinical, Biometrics, and Quality systems.
• Manage incident and service request delivery within a Windows Enterprise environment.
• Maintain enterprise infrastructure primarily hosted on Cloud/SaaS or AWS IaaS environments.
• Provide technical support for both remote and local employees, contractors, and vendors.

Required Skills

• 5+ years of IT support experience.
• Proficiency with AWS environments.
• Experience with Windows 11 and Office 365.
• Hands-on knowledge of Active Directory and Windows Server administration.
• Experience using SCCM and Intune.
• Technical familiarity with Mac OS X and Jamf.
• Experience managing MDM solutions.
• Bachelor's Degree.