Description

You will act as the technical expert and primary administrator for a portfolio of critical employee engagement and productivity applications.

Responsibilities

• Administer assigned applications including user provisioning, de-provisioning, access control, and security settings.
• Configure application workflows, templates, and integrations to meet evolving business requirements.
• Provide expert-level technical support and troubleshooting for end-users, escalating complex issues to vendors or internal IT teams.
• Develop training materials and conduct sessions to promote tool adoption and best practices.
• Monitor application performance and usage to recommend and implement functional enhancements.
• Manage content and administration for the Intranet and internal communication platforms.
• Maintain documentation for application configurations, support procedures, and compliance audits.

Required Skills

• 7+ years of experience administering and supporting enterprise-level software applications.
• Direct administration experience with Figma and Lucidchart.
• Direct administration experience with Airtable and Smartsheet.
• Knowledge of the ITIL Framework.
• Experience with automation to improve application workflows.
• Ability to manage data integrity and security within cloud-based tools.
• Bachelor's degree in Information Technology, Business Administration, or a related field.

Key Skills

Education

Bachelor's degree