Description

Manage L2 support and system stability for production environments.

Responsibilities

• Provide L2 support for daily production issues.
• Identify root causes of tickets and implement permanent fixes to reduce ticket volume.
• Participate in triage calls to resolve P1 and P2 incidents.
• Onboard new projects into Documentum.
• Maintain overall system health.

Required Skills

• 5+ years of relevant experience.
• Experience with Documentum onboarding.
• L2 production support expertise.
• Root cause analysis and incident resolution.
• Experience managing P1 and P2 triage calls.
• System health maintenance.
• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Gradute