Description

You will maintain critical infrastructure stability and provide advanced technical support across a global enterprise environment.

Responsibilities

• Act as an escalation point for the global Service Desk, resolving complex issues within Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, and Slack.
• Coordinate repair and recovery efforts for system failures and engage impacted teams to minimize downtime.
• Serve as a point of contact for FedRAMP systems, working with the Identity and Access Management team to ensure strict compliance.
• Provide proactive technical assistance and premium support to senior leadership and executives.
• Manage hardware and software asset inventories and document endpoint details in collaboration with the Service Desk.
• Develop and maintain knowledge base documentation for complex technical issues.

Required Skills

• 3+ years of experience in systems administration or front-line IT support.
• Advanced proficiency with Microsoft 365 and Google Workspace.
• Hands-on experience with Jamf and InTune for device management.
• Experience managing Okta, Zoom, and Slack in an enterprise setting.
• In-depth knowledge of Windows, Android, and the Apple ecosystem (Mac, iPhone, iPad).
• Strong understanding of IT security best practices and compliance standards.
• Proven ability to troubleshoot and resolve enterprise application issues.

Key Skills

Education

Any Gradute