Description

You will provide advanced technical support as an escalation point for the global Service Desk Team.

Responsibilities

• Troubleshoot and resolve technical issues for enterprise applications including Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, and Slack.
• Coordinate system failure recovery and engage impacted teams during incidents.
• Serve as the point of contact for FedRAMP systems, collaborating with the Identity and Access Management team on compliance.
• Provide proactive technical assistance to senior leadership and executive staff.
• Document hardware and software details to maintain an accurate endpoint inventory.

Required Skills

• 3+ years of front-line IT support or systems administration experience.
• In-depth knowledge of Windows/Android and the Apple ecosystem (Macs, iPhones, iPads).
• Advanced proficiency with Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, and Slack.
• Strong knowledge of IT security best practices and compliance standards.
• Ability to identify and implement continuous process improvements for support operations.

Preferred Skills

• Relevant industry certifications such as ITIL or CompTIA.
• Excellent troubleshooting skills across various supported systems.

Key Skills

Education

Any Gradute