Description

Maintain critical infrastructure stability and provide advanced technical support across a global enterprise environment.

This role is on-site.

Responsibilities

• Act as the escalation point for the global Service Desk, resolving complex issues within Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, and Slack.
• Coordinate repair and recovery efforts for system failures, engaging impacted teams to minimize downtime.
• Serve as the point of contact for FedRAMP systems, collaborating with the Identity and Access Management team to ensure strict compliance.
• Provide proactive technical assistance and premium support to senior leadership and executives.
• Manage hardware and software asset inventories and document endpoint details in collaboration with the Service Desk.

Required Skills

• 3+ years of experience in systems administration or front-line IT support.
• Advanced proficiency with Microsoft 365 and Google Workspace.
• Hands-on experience with Jamf and Intune for device management.
• Experience managing Okta, Zoom, and Slack in an enterprise setting.
• In-depth knowledge of Windows, Android, and the Apple ecosystem (Mac, iPhone, iPad).
• Strong understanding of IT security best practices and compliance standards.
• Proven ability to troubleshoot and resolve enterprise application issues.

Preferred Skills

• FedRAMP compliance experience.
• Experience supporting senior leadership.

Key Skills

Education

Any Gradute