Description

Provide advanced technical support and escalation for the global Service Desk, managing enterprise application issues and incident recovery.

This role is on-site.

Responsibilities

• Troubleshoot and resolve technical issues for Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, and Slack.
• Coordinate system failure recovery and engage impacted teams during incidents.
• Serve as the point of contact for FedRAMP systems and collaborate with Identity and Access Management on compliance.
• Provide proactive technical assistance to senior leadership and executive staff.
• Document hardware and software details to maintain an accurate endpoint inventory.

Required Skills

• 3+ years of front-line IT support or systems administration experience.
• In-depth knowledge of Windows/Android and the Apple ecosystem (Macs, iPhones, iPads).
• Advanced proficiency with Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, and Slack.
• Strong knowledge of IT security best practices and compliance standards.
• Ability to identify and implement continuous process improvements for support operations.
• Excellent troubleshooting skills across various supported systems.

Preferred Skills

• Relevant industry certifications such as ITIL or CompTIA.

Key Skills

Education

Any Gradute