Description

You will serve as the technical expert and primary administrator for a portfolio of critical employee engagement and productivity applications.

Responsibilities

• Manage application administration including user provisioning, de-provisioning, access control, and security settings.
• Configure application workflows, templates, and integrations to meet evolving business requirements.
• Provide expert-level technical support, troubleshooting, and escalation management for assigned software.
• Develop training materials and conduct sessions to drive application adoption and best practices.
• Monitor application performance and usage metrics to recommend optimizations and functional enhancements.
• Maintain comprehensive documentation for configurations, support procedures, and internal communication platforms.

Required Skills

• 5-7 years of experience administering and supporting enterprise-level software applications.
• Direct administration experience with Figma and Lucidchart.
• Direct administration experience with Airtable and Smartsheet.
• Experience managing Intranet and internal communications platforms.
• Proficiency in Data Analytics and Data Visualization.
• Knowledge of the ITIL Framework.
• Bachelor's degree in Information Technology or Business Administration.

Key Skills

Education

Bachelor's degree in Information Technology, Business Administration