Description

Key Responsibilities:

• Manage Windows, Azure, server, storage, and cloud infrastructure.
• Maintain secure, reliable IT infrastructure.
• Manage user accounts, access, permissions, and authentication.
• Support switches, wireless networks, firewalls, and GlobalProtect VPN.
• Manage endpoint deployment, patching, software, and security.
• Monitor performance, capacity, backups, availability, and recovery readiness.
• Resolve incidents, identify root causes, and document solutions.
• Implement security, vulnerability, logging, and compliance controls.
• Maintain documentation and asset records; coordinate upgrades and vendors.
• Diagnose and resolve end-user issues.
• Provide escalated support to help desk staff and users.
• Manage virtual machines, resources, and hosts.
• Administer Exchange Online, Teams, SharePoint, and OneDrive.
• Automate administration and reporting with PowerShell.
• Support onboarding and offboarding of accounts, devices, and access.
• Test backup and disaster-recovery procedures.
• Provide on-call support and after-hours maintenance.
• Track assets, licenses, renewals, procurement, and budgets.
• Manage Meraki appliances, switches, access points, VLANs, SSIDs, firmware, and alerts.

Minimum Requirements and Skills:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 3-5 years experience administering IT systems, networks, or enterprise infrastructure.
• Working knowledge of Windows Server, Microsoft 365, Active Directory or Microsoft Entra ID, DNS, DHCP, TCP/IP, and virtualization technologies.
• Hands-on experience with GlobalProtect VPN, Cisco Meraki networking, and Linux/Red Hat systems.
• Experience with endpoint management, backup and recovery, infrastructure monitoring, and service desk tools.
• Knowledge of cybersecurity principles, access controls, patch management, and compliance requirements.
• Strong analytical, organizational, communication, and documentation skills.
• Ability to prioritize tasks, work independently, and provide after-hours support as needed.
• Relevant Microsoft certifications preferred, including Microsoft 365 Certified: Administrator Expert, Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), Azure Solutions Architect Expert (AZ-305), Azure Security Engineer Associate (AZ-500), Identity and Access Administrator Associate, or Endpoint Administrator Associate

Key Skills

Education

Bachelor's degree