Description

Job Description

The Systems Operations System Lead will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with the client's  standards.    

Tasks include, but are not limited to:

• Maintaining/Creating Compliance or System Lifecycle documentation
• Working with IT Infrastructure to remediate replace migrate or decommission legacy systems or infrastructure items
• Working with Software Vendors/Providers to solve possible application vulnerabilities
• Coordinating (but not performing) server and database patches
• Performing Disaster Recovery Testing
• Performing, Problem, Change and Knowledge Management
• Coordinating and scheduling backup/recovery and System Monitoring
• Coordinating software management
• Small enhancements/configuration changes to software
• Overseeing Knowledge Transfer, Shadowing, Reverse Shadowing during the transition of systems 
• Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
• Collecting & Processing Demands from Business Users
• Access & identity monitoring
• Audit trail monitoring
• Coordinating System Archiving
• Decommissioning (Retiring) systems

Job Requirements

Details:

Skills

• Must be customer oriented
• Must be well organized and methodical
• Must have excellent communication skills both written & verbal
• Must be able to work successfully on a team
• Must have Excellent English speaking, reading & writing skills
  • other languages such as German, Japanese, Mandarin, Spanish a plus
  • must be able to present information effectively
• Must have demonstrated understanding and experience with Infrastructure topics such as databases (MSSQL, ORACLE, PostgreSQL), operative systems (Windows/Linux), Citrix servers, cloud systems (AWS, Azure), networking, etc.
  • Containerization and Orchestration: Dockers, Kubernetes a plus
  • Basic scripting and automation a plus
  • Confluence, Jira, Git a plus
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification

Experience

• 2+ years working as System Lead or Similar 
• Good General understanding of assigned application and system lead support service tasks 
• Understanding and experience working with hardware, software, networking and databases. 
• Proven work experience in an IT technical support or similar role
• Experience working in a regulated environment is a plus
• Experience working in a multicultural diverse environment

Key Skills

Education

Any Graduate