Description

What's the Job?

• Assist with on-site Field Service support for the downtown team, supporting departments such as Technology, General Services, Personnel Services, and Water Resources.
• Provide second-level Service Desk support, resolving hardware and software issues, and assisting customers remotely with tools like DUO, NetMotion, and network resource connectivity.
• Deploy MECM GUI and Headless images, manage software deployments, and update hardware and software assignments in Manifest.
• Image, install, and move IT-related equipment, including peripherals such as printers and barcode scanners.
• Support operating systems, applications, utilities, and hardware operations, ensuring standards are maintained 

What's Needed?

• Proficiency with Windows, Active Directory, Office 365, and Microsoft 365.
• Strong troubleshooting skills for Windows systems and hardware peripherals.
• Excellent verbal and written communication skills for customer interactions and documentation.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Experience with imaging, operating system deployment, and utility support

Key Skills

Education

Any Graduate